HP Compaq NC6220 SM, ServiceManual, Laptopy
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Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-003
February 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Celeron, and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6220 and nc6230 Notebook PC
Third Edition February 2006
First Edition February 2005
Document Part Number: 371035-003
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Software Update and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Maintenance and Service Guide
iii
Contents
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–6
iv
Maintenance and Service Guide
Contents
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14
6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.14 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31
6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.19 Mini PCI Communications Module . . . . . . . . . . . 6–34
6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–42
6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–48
Maintenance and Service Guide
v
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Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-003
February 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Celeron, and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6220 and nc6230 Notebook PC
Third Edition February 2006
First Edition February 2005
Document Part Number: 371035-003
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5
3 Software Update and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Maintenance and Service Guide
iii
Contents
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14
4.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
4.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17
4.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–6
iv
Maintenance and Service Guide
Contents
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14
6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.14 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31
6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.19 Mini PCI Communications Module . . . . . . . . . . . 6–34
6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–42
6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–48
Maintenance and Service Guide
v
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