HP Notebook Hard Drives And Solid State Drives Identifying, Manual
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HP Notebook Hard Drives & Solid State
Drives
Identifying, Preventing, Diagnosing and
Recovering from Drive Failures
Care and Maintenance Measures
Technical White Paper
Table of contents
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2
Introduction ..................................................................................................................................... 2
Symptoms of Hard Drive (HDD) Performance Issues.............................................................................. 2
Hard Drive / Solid State Drive Troubleshooting Flowchart..................................................................... 4
Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI)...................................................... 5
HP 3D Drive Guard.......................................................................................................................... 5
Firmware & Product Updates ............................................................................................................. 6
Intel Matrix Storage Technology driver ............................................................................................... 6
Installing SATA drivers...................................................................................................................... 6
Care and Maintenance Measures.......................................................................................................... 7
Preparing Advanced Format HDDs for Microsoft Windows installations .................................................. 7
Hard Drive Mounting Bracket ............................................................................................................ 7
HP CMI - Client Management Interface ............................................................................................... 7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7
For more information ........................................................................................................................ 8
Identifying, Preventing, Diagnosing, and Recovering from
Drive Failures
Introduction
This white paper explains how companies and users can reduce the risk of hard drive failures. These
measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive
guard, firmware updates, and more. The following sections explain how to identify and possibly
prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues,
and more. The following sections summarize some of these.
Connector issues
It is important to check the physical connector that extends from the hard drive to the system board. A
hard drive that is not detected by the BIOS or operating system may need adjustment.
Note
: The following information is not applicable to Solid State Drives. In the event of an issue with
an SSD, the HP Diagnostics should be run. Symptoms may include the following:
The SSD drive is no longer recognized by the notebook.
You receive an error message during Power On Self-Test (POST) that says "Imminent
drive failure."
Your notebook spontaneously restarts when the Windows OS is running.
Shock events
With each new generation of hard drives, manufacturers make improvements to the drive’s
susceptibility to shock events. However, hard drives are fragile, and if they are exposed to shock
events beyond their specifications, they can fail.
Shock events can cause read/write head misalignment, or contact between the read/write heads and
the media, resulting in symptoms such as a clicking noise, the failure to complete servo, and/or an
inaccessible boot device message.
Typically, these symptoms result from a significant bump or drop, due to the following factors:
Non-operational shock (when the notebook is turned off)
–or–
Operational shock (when the unit is turned on and the hard drive is reading or writing data)
Shock events may cause different error messages to be displayed such as “Non-system disk” or “No
boot device”.
Software issues
Some hard drive performance problems appear to mimic hard drive failure, but may actually be
caused by software issues. These software issues include (but are not limited to):
File corruption
File fragmentation
Read errors
Page 2
File Corruption
One of the most difficult software problems to trace is file corruption, because corruption occurs very
easily during routine computer handling. For example, powering off the notebook before the OS has
completed the shutdown process can create corrupted boot files that ultimately result in blue screens
and/or continuous reboots.
Issues such as blue screens, application lockups, and other occurrences are caused by write splices.
A write splice is an incomplete write to a sector of the HDD. Upon the next read of that sector, the OS
encounters incomplete data, and marks this area as a bad sector. The OS remaps a reserved sector
in its place.
If write splices continue to occur with increasing frequency, errors such as blue screens, application
lockups, and other occurrences will result, because the HDD has reached the Self-Monitoring,
Analysis, and Reporting Technology (S.M.A.R.T.) attribute threshold. S.M.A.R.T. technology was
developed by a number of major hard drive manufacturers to increase reliability of drives. For more
information on S.M.A.R.T attribute checking, refer to the “Client Management Software” section in
this white paper.
File Fragmentation
Hard drive performance is also degraded when file fragmentation is not reduced by regular software
maintenance. Over time, the hard drive file structure becomes fragmented due to continuous creating,
editing, copying, and deleting of files. New data is written to the hard drive on a “first available
space” basis. Fragmentation occurs when an entire file or application is not stored contiguously on
the hard drive. Once fragmentation occurs, the hard drive throughput performance is impacted,
because it must seek the data from multiple locations across the hard drive.
Read Errors
HDDs can experience issues due to read errors. In this situation, a low-level format of the drive can be
performed. Refer to your HDD manufacturer for low-level format utilities or download the HP File
Sanitizer for HP ProtectTools, located at the following website:
dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=4054&swLang=13&
mode=2&taskId=135&swItem=ob-86982-1
Other software issues may include viruses, application, and operating system (OS) bugs. To address
these issues, refer to your software Help for more information.
Page 3
Hard Drive / Solid State Drive Troubleshooting Flowchart
End User Experiences:
Drive Failure
Or
Symptoms of Drive Failure
Recommended Actions for End User to Take
Document any error codes related to the drive failure that have occurred
during POST or when attempting to access the drive
Document the symptoms e.g. slow performance (opening and closing apps),
lock-ups, Microsoft Blue Screen error codes, read or write failures
Note any noises such as clicking or clunking
Record any Failure IDs from running diagnostics
If possible, perform a
backup of drive or at
minimum back up any
important data!
Run F2
Quick/Short
Diagnostic Test
Does Operating System
recognize drive?
YES
Try reseating drive & check
for loose connectors
Is drive recognized
by the Diagnostics?
NO
NO
YES
Replace drive or
contact customer
support for
replacement
Does the drive fail the
Diagnostic test?
YES
NO
Extensive/Long
Diagnostic Test will run
Drive does not need to be
Replaced (look to OS,
Software, or other hardware
problems)
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D
Drive Guard drivers are installed on
image and latest firmware for
product model installed
Page 4
Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics
HP Diagnostics
In the event you experience hard or solid state drive issues, the first step is to select the f2 function key
when booting up the system. This diagnostic routine detects any faults and issues that can cause the
drive to fail.
Note
: The short/Basic and long/Full versions have been combined into one.
When initiated, the diagnostics perform the following steps:
Runs the short/basic test. If no errors occur, the long/full test automatically runs.
If no errors occur, S.M.A.R.T. attribute checking automatically runs.
If a fault is detected in either of the tests, the process halts and a Failure ID or Code is displayed.
Note
: The diagnostics may be aborted at any time by pressing the Esc key.
Note
: The f2 Self-Test is available through the commercial notebook system BIOS. Please visit the HP
Web site at
to download the latest BIOS for your
product. See the UEFI section below to install the more advanced diagnostics.
Advanced Diagnostics – Unified Extensible Firmware Interface (UEFI)
The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced
diagnostic tests, which can be installed to a USB key. Go to your product Software & Drivers
download page to obtain:
To launch the UEFI diagnostics, select the f2 function key when booting up the system.
Note
: The diagnostics may be aborted at any time by pressing the Esc key.
Additional information can be found at the following URL:
jumpid=reg_R1002_USEN
HP 3D Drive Guard
The opportunity for operational shock is greatest when the notebook is being moved. If the notebook
is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver
receives notifications from the integrated accelerometer, and protects the hard drive (HDD) by
automatically "parking the heads" to reduce the risk of damage.
Download the latest HP 3D Drive Guard driver under the Solutions section from the “Download
Drivers & Software” website for your product and OS:
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage
an SSD if installed.
Firmware & Product Updates
It is important to check for updates for your product. There are new firmware updates for certain OEM
drives and/or special product updates
.
Download and install any newer HDD firmware updates or
other HDD related product drivers for your product and OS:
Page 5
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zanotowane.pl doc.pisz.pl pdf.pisz.pl chiara76.opx.pl
HP Notebook Hard Drives & Solid State
Drives
Identifying, Preventing, Diagnosing and
Recovering from Drive Failures
Care and Maintenance Measures
Technical White Paper
Table of contents
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2
Introduction ..................................................................................................................................... 2
Symptoms of Hard Drive (HDD) Performance Issues.............................................................................. 2
Hard Drive / Solid State Drive Troubleshooting Flowchart..................................................................... 4
Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI)...................................................... 5
HP 3D Drive Guard.......................................................................................................................... 5
Firmware & Product Updates ............................................................................................................. 6
Intel Matrix Storage Technology driver ............................................................................................... 6
Installing SATA drivers...................................................................................................................... 6
Care and Maintenance Measures.......................................................................................................... 7
Preparing Advanced Format HDDs for Microsoft Windows installations .................................................. 7
Hard Drive Mounting Bracket ............................................................................................................ 7
HP CMI - Client Management Interface ............................................................................................... 7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7
For more information ........................................................................................................................ 8
Identifying, Preventing, Diagnosing, and Recovering from
Drive Failures
Introduction
This white paper explains how companies and users can reduce the risk of hard drive failures. These
measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive
guard, firmware updates, and more. The following sections explain how to identify and possibly
prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues,
and more. The following sections summarize some of these.
Connector issues
It is important to check the physical connector that extends from the hard drive to the system board. A
hard drive that is not detected by the BIOS or operating system may need adjustment.
Note
: The following information is not applicable to Solid State Drives. In the event of an issue with
an SSD, the HP Diagnostics should be run. Symptoms may include the following:
The SSD drive is no longer recognized by the notebook.
You receive an error message during Power On Self-Test (POST) that says "Imminent
drive failure."
Your notebook spontaneously restarts when the Windows OS is running.
Shock events
With each new generation of hard drives, manufacturers make improvements to the drive’s
susceptibility to shock events. However, hard drives are fragile, and if they are exposed to shock
events beyond their specifications, they can fail.
Shock events can cause read/write head misalignment, or contact between the read/write heads and
the media, resulting in symptoms such as a clicking noise, the failure to complete servo, and/or an
inaccessible boot device message.
Typically, these symptoms result from a significant bump or drop, due to the following factors:
Non-operational shock (when the notebook is turned off)
–or–
Operational shock (when the unit is turned on and the hard drive is reading or writing data)
Shock events may cause different error messages to be displayed such as “Non-system disk” or “No
boot device”.
Software issues
Some hard drive performance problems appear to mimic hard drive failure, but may actually be
caused by software issues. These software issues include (but are not limited to):
File corruption
File fragmentation
Read errors
Page 2
File Corruption
One of the most difficult software problems to trace is file corruption, because corruption occurs very
easily during routine computer handling. For example, powering off the notebook before the OS has
completed the shutdown process can create corrupted boot files that ultimately result in blue screens
and/or continuous reboots.
Issues such as blue screens, application lockups, and other occurrences are caused by write splices.
A write splice is an incomplete write to a sector of the HDD. Upon the next read of that sector, the OS
encounters incomplete data, and marks this area as a bad sector. The OS remaps a reserved sector
in its place.
If write splices continue to occur with increasing frequency, errors such as blue screens, application
lockups, and other occurrences will result, because the HDD has reached the Self-Monitoring,
Analysis, and Reporting Technology (S.M.A.R.T.) attribute threshold. S.M.A.R.T. technology was
developed by a number of major hard drive manufacturers to increase reliability of drives. For more
information on S.M.A.R.T attribute checking, refer to the “Client Management Software” section in
this white paper.
File Fragmentation
Hard drive performance is also degraded when file fragmentation is not reduced by regular software
maintenance. Over time, the hard drive file structure becomes fragmented due to continuous creating,
editing, copying, and deleting of files. New data is written to the hard drive on a “first available
space” basis. Fragmentation occurs when an entire file or application is not stored contiguously on
the hard drive. Once fragmentation occurs, the hard drive throughput performance is impacted,
because it must seek the data from multiple locations across the hard drive.
Read Errors
HDDs can experience issues due to read errors. In this situation, a low-level format of the drive can be
performed. Refer to your HDD manufacturer for low-level format utilities or download the HP File
Sanitizer for HP ProtectTools, located at the following website:
dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=4054&swLang=13&
mode=2&taskId=135&swItem=ob-86982-1
Other software issues may include viruses, application, and operating system (OS) bugs. To address
these issues, refer to your software Help for more information.
Page 3
Hard Drive / Solid State Drive Troubleshooting Flowchart
End User Experiences:
Drive Failure
Or
Symptoms of Drive Failure
Recommended Actions for End User to Take
Document any error codes related to the drive failure that have occurred
during POST or when attempting to access the drive
Document the symptoms e.g. slow performance (opening and closing apps),
lock-ups, Microsoft Blue Screen error codes, read or write failures
Note any noises such as clicking or clunking
Record any Failure IDs from running diagnostics
If possible, perform a
backup of drive or at
minimum back up any
important data!
Run F2
Quick/Short
Diagnostic Test
Does Operating System
recognize drive?
YES
Try reseating drive & check
for loose connectors
Is drive recognized
by the Diagnostics?
NO
NO
YES
Replace drive or
contact customer
support for
replacement
Does the drive fail the
Diagnostic test?
YES
NO
Extensive/Long
Diagnostic Test will run
Drive does not need to be
Replaced (look to OS,
Software, or other hardware
problems)
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D
Drive Guard drivers are installed on
image and latest firmware for
product model installed
Page 4
Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics
HP Diagnostics
In the event you experience hard or solid state drive issues, the first step is to select the f2 function key
when booting up the system. This diagnostic routine detects any faults and issues that can cause the
drive to fail.
Note
: The short/Basic and long/Full versions have been combined into one.
When initiated, the diagnostics perform the following steps:
Runs the short/basic test. If no errors occur, the long/full test automatically runs.
If no errors occur, S.M.A.R.T. attribute checking automatically runs.
If a fault is detected in either of the tests, the process halts and a Failure ID or Code is displayed.
Note
: The diagnostics may be aborted at any time by pressing the Esc key.
Note
: The f2 Self-Test is available through the commercial notebook system BIOS. Please visit the HP
Web site at
to download the latest BIOS for your
product. See the UEFI section below to install the more advanced diagnostics.
Advanced Diagnostics – Unified Extensible Firmware Interface (UEFI)
The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced
diagnostic tests, which can be installed to a USB key. Go to your product Software & Drivers
download page to obtain:
To launch the UEFI diagnostics, select the f2 function key when booting up the system.
Note
: The diagnostics may be aborted at any time by pressing the Esc key.
Additional information can be found at the following URL:
jumpid=reg_R1002_USEN
HP 3D Drive Guard
The opportunity for operational shock is greatest when the notebook is being moved. If the notebook
is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver
receives notifications from the integrated accelerometer, and protects the hard drive (HDD) by
automatically "parking the heads" to reduce the risk of damage.
Download the latest HP 3D Drive Guard driver under the Solutions section from the “Download
Drivers & Software” website for your product and OS:
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage
an SSD if installed.
Firmware & Product Updates
It is important to check for updates for your product. There are new firmware updates for certain OEM
drives and/or special product updates
.
Download and install any newer HDD firmware updates or
other HDD related product drivers for your product and OS:
Page 5
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