HLCP 6.3 handout, Health Literacy and Communication for Health Professionals
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//-->Health Literacy and Communication for Health ProfessionalsAccess: Providing Plain Health Information to People 6.3Oral communication strategiesEasy to understand communication may mean using everyday words known as living room languageor kitchen table talk with the public instead of medical vocabulary or abbreviations and acronyms.It is important to remember that you will need to use some medical terms at times and when you do,you will need to include an explanation or definition.Examples of technical terms and more user-centered terms as substitutes:Active ListeningDid you know that 40-80% of medical information is forgotten immediately and almost half of thatinformation is remembered incorrectly? In other words, the more information given, the moreinformation that is forgotten. By practicing active listening skills it will help you build a rapport andtrust with your patients.Ways to incorporate active listening into your daily practice:Make Eye contact with the person you are talking withStand or sit so you are on the same physical level as the patientNod your head when you agree with what is being saidTake notesSummarize what the person has saidWatch for non-verbal signals that can denote confusionRemember to use kitchen table talk and practice effective communication and listening strategies toensure health literate oral communications. [ Pobierz całość w formacie PDF ]
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//-->Health Literacy and Communication for Health ProfessionalsAccess: Providing Plain Health Information to People 6.3Oral communication strategiesEasy to understand communication may mean using everyday words known as living room languageor kitchen table talk with the public instead of medical vocabulary or abbreviations and acronyms.It is important to remember that you will need to use some medical terms at times and when you do,you will need to include an explanation or definition.Examples of technical terms and more user-centered terms as substitutes:Active ListeningDid you know that 40-80% of medical information is forgotten immediately and almost half of thatinformation is remembered incorrectly? In other words, the more information given, the moreinformation that is forgotten. By practicing active listening skills it will help you build a rapport andtrust with your patients.Ways to incorporate active listening into your daily practice:Make Eye contact with the person you are talking withStand or sit so you are on the same physical level as the patientNod your head when you agree with what is being saidTake notesSummarize what the person has saidWatch for non-verbal signals that can denote confusionRemember to use kitchen table talk and practice effective communication and listening strategies toensure health literate oral communications. [ Pobierz całość w formacie PDF ]