HP Compaq Notebook nc8000 - SERVICE MANUAL, HP COMPAQ
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Maintenance and Service
Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-003
December 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Third Edition December 2004
First Edition September 2003
Document Part Number: 333954-003
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–29
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components . . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8
3.4 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–9
Maintenance and Service Guide
iv
Contents
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–13
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.5 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.7 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–22
5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.12 Mini PCI Communications Board. . . . . . . . . . . . . 5–25
5.13 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.15 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.17 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–34
5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
v
Maintenance and Service Guide
Contents
5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
5.21 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42
5.22 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
6 Specifications
A Connector Pin Assignments
B Power Cord Requirements
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C
Screw Listing
Index
Maintenance and Service Guide
vi
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Maintenance and Service
Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-003
December 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Third Edition December 2004
First Edition September 2003
Document Part Number: 333954-003
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–29
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components . . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8
3.4 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–9
Maintenance and Service Guide
iv
Contents
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–13
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.5 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.7 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–22
5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.12 Mini PCI Communications Board. . . . . . . . . . . . . 5–25
5.13 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.15 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.17 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–34
5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
v
Maintenance and Service Guide
Contents
5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
5.21 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42
5.22 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
6 Specifications
A Connector Pin Assignments
B Power Cord Requirements
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C
Screw Listing
Index
Maintenance and Service Guide
vi
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